Cookie Policy

Our use of cookies

Welcome to www.retrofit.support (‘the Site’), which is owned and operated by Red Co-operative Limited ("We"). Here you will find information on what cookies may be set when you visit the Site and how to reject or delete those cookies. For further detailed information about this Site, please see our Terms Of Use and our . By continuing to use this Site, you are agreeing to our use of cookies in the manner described in this policy.
  1. What are cookies?
    1. A cookie is a small data file that is placed on your computer or other device to allow a website to recognise you as a user when you return to the website using the same computer and web browser, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). Other similar files work in the same way and we use the word ‘cookie’ in this policy to refer to all files that collect information in this way.
    2. Cookies are an extremely common technology for remembering certain information about a visitor to a website. The vast majority of websites currently make use of cookies and they are commonly used for a wide range of tasks. We use the following cookies:
      1. Strictly necessary cookies: as necessary for website operation, for example to enable you to login to your account;
      2. Analytical/performance cookies: to analyse the use of the Site, for example, recognising and counting the number of visitors and how they move around the Site. This helps us to see what parts of the site are popular and which sections need improving to make the experience better for users;
      3. Functionality cookies: to recognise you when you return to the Site so that content can be personalised for you, for example, by remembering your country and site preferences; and
      4. Targeting cookies: to record your visit to the Site and the pages you have visited and links you have followed. We will use this to make the Site more relevant to your interests.
    3. This document gives you information on the specific cookies used on this Site.
  2. How to control and delete cookies
    1. When you accessed the Site, you were presented with a message that notified you of our use of cookies. We had to use a cookie to present you with that notice (you can see details of this cookie under ‘Cookie Acceptance’ in the table below). If you continue to use the Site, more cookies and other tracking technologies will be placed on your computer as described here in order to enhance your user experience whilst on the Site. By continuing to use the Site and/or by accepting our Terms Of Use and our , you are agreeing to the use of such cookies and tracking technology.
    2. We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this Site (or, indeed, on any other site) you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. In respect of cookies that are set via this Site, it may also be possible to disable these cookies by following the instructions provided in the section titled ‘Opting Out’ in each of the tables below.
    3. Alternatively, you may wish to visit http://www.allaboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies. Please note that, as these websites are not owned or operated by Red Co-operative Limited we are not responsible for any of the content on them.
    4. Please be aware that restricting cookies may mean that you will not be able to take full advantage of all the features or services available on this Site.
  3. Third-party cookies
    1. Please note that to improve your website experience third parties may also use cookies. For example, we sometimes embed video content from websites such as YouTube and YouTube may set cookies on your browser in order to display the video and monitor non-attributable statistical information. Information on YouTube's privacy policy can be found here: https://www.youtube.com/static?template=privacy_guidelines.
    2. We also use a number of suppliers who set cookies on this Site on our behalf in order to deliver certain services and features. As a result, when you visit a page with content embedded, you may be presented with cookies from these websites. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.
  4. Changes
    1. We may make changes to this Cookie Policy at any time by posting a copy of the revised policy on the Site. Any changes will take effect on the date on which we post the modified terms on the Site. Your continued use of the Site means that you agree to be bound by the modified policy.
  5. Contact us
    1. If you have any questions or concerns about cookies or your privacy when using this Site, please contact us at http://retrofit.support/contact.